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Eco-Friendly Packaging
Mindfully packaged for the planet
U.S. Based Company
Proudly headquartered in the U.S.
Satisfaction Guarantee
Risk-free with a 30-day trial or your money back
Returns & Refunds
At TerraTouch, we are dedicated to delivering high-quality grounding bed sheets that are designed to enhance your overall well-being and promote restful sleep. We understand that the benefits of grounding can vary greatly from person to person. Some individuals may notice immediate improvements, while others may require more time and consistent use to experience the full benefits. Because of this, we strongly recommend using your grounding bed sheets on a regular basis for at least 28 days before making a final assessment regarding their effectiveness and impact on your health.
Return Policy
At TerraTouch, customer satisfaction is our top priority. If for any reason you find yourself unsatisfied with your TerraTouch grounding products, we are happy to provide a return and refund solution to ensure your peace of mind. Our return policy allows you to send back your purchase within 30 days from the date you receive the item. We will issue a full refund for your returned product, deducting only the shipping costs.
How to Initiate a Return
To begin the return process, reach out to our dedicated customer service team by emailing support@terra-touch.com. Be sure to include your order number, as well as a brief explanation of why you are initiating the return. Our responsive team will assist you by providing clear instructions and a return shipping address. Once we receive and carefully inspect your returned item, we will notify you of whether your refund has been approved or denied.
Refund Process
Upon approval of your return, we will promptly initiate a refund to the original payment method used during the purchase. Please allow up to 10 business days for the refund to reflect in your account. The exact processing time may vary depending on your bank or credit card provider. We strive to ensure that the refund process is smooth and transparent for our customers.
Damaged or Defective Products
If you receive a product that is damaged or defective upon arrival, please contact our support team without delay at support@terra-touch.com. We will promptly work with you to arrange either a replacement product or a full refund, including any shipping charges incurred, at no additional cost to you. Your satisfaction and trust in our products are of the utmost importance.
Conditions for Returns:
All items must be returned within 30 days of the original purchase date.
The products must be in their original condition, without any signs of damage, and should include all original packaging, components, and accessories.
A valid proof of purchase, such as an order confirmation or receipt, is necessary to process any returns.
Please note that original shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the item is damaged or defective.
Exceptions
Products labeled as final sale items are not eligible for return or refund.
Gift cards cannot be refunded or exchanged for cash.
At TerraTouch, we value your business and are deeply committed to ensuring that every customer has a positive experience with our products. If you require further assistance or have any additional questions about our return and refund policy, please do not hesitate to get in touch with our friendly customer service team at support@terra-touch.com. We are here to help and look forward to serving you.
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